Arch’s travel insurance products are designed to provide coverage for both leisure and business travel.
Arch’s travel insurance is distinguished by the following features:
Arch is a vertically integrated company, which means that operations, claims, customer service, sales, underwriting, information technology and marketing all work together. This dedication to plan administration improves the quality of services we provide and makes us a more efficient company.
The Arch customer service and claims teams repeatedly surpass customer expectations. Travelers can submit claims online or communicate directly over the phone or email with a claims administrator. Our ratings on Google Reviews, Trustpilot and travel insurance aggregator websites are among the highest in our category. 1
Arch’s employees understand the nuances of travel insurance. All department leaders are travel insurance veterans and our front-line staff is fully trained and experienced.
The travel insurance underwriting and product development teams work closely together to create products that meet the needs of our customers. We give the insured the ability to purchase additional limits of protection and include travel assistance services in our plans. Our plans provide coverage for spouses, domestic partners, and unmarried dependent children.
An in-house development team keeps Arch Insurance’s travel insurance division on the cutting edge of technology. Our proprietary software allows us to manage every aspect of customer service in one interface. We also offer API integrations, co-branded e-commerce solutions, an award-winning mobile app and more. Through our claims website, users can file a claim online and check the status of their claim in real time.
We take a consultative approach to helping you manage your travel insurance program. Once we understand your business operations, we will work with you to develop a customized program to optimize your conversion rates and train you on any product or service changes. You’ll also have a dedicated Regional Sales Director who you can contact directly with any question regarding your program.
1 As of September 2020.